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Warrengate Medical CentreUpper WarrengateWakefield, WF1 4PRTel: 01924 371011
PLEASE BE AWARE THAT WHILST THERE ARE NATIONAL AND / OR LOCAL CONCERNS REGARDING THE CORONAVIRUS, WE HAVE SUSPENDED THE ONLINE SERVICE FOR BOOKING APPOINTMENTS ONLINE. THIS IS TO ENSURE ALL PATIENTS ARE GIVEN THE MOST RECENT AND CORRECT INFORMATION AND ADVICE WHEN WANTING TO SEE A CLINICIAN
Changes to NHS Prescription Availability
Want to know why some medications are being refused? Please click here to find out why some medicines will no longer be available on an NHS prescription. Non prescribable Medication
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We hope that most problems can be sorted out easily and quickly, preferably at the time that they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible.
If you wish to make a complaint please address this in writing to the Practice Manager. We will acknowledge your complaint within 2 working days and aim to provide a response within 10 working days.
Please ask at reception if you would like a copy of our complaints leaflet or our complaints form.
We will acknowledge your complaint within two working days and aim to provide a more detailed response within ten working days of the date you raised it with us. If this is not possible we will explain to you why it cannot be handled within the appropriate timescale. We shall then be in a position to offer you an explanation or a meeting with the people involved.
When we look into your complaint we aim to:-
Please note that we keep strictly to the rules of patient confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission. A written letter of authorisation from that person will be needed, unless they are incapable of providing this. We can provide you with patient consent forms for completion. One will be provided with your complaints leaflet.
We hope that if you have a problem you will use our practice Complaints Procedure. We believe this will give us the best opportunity to put right whatever has gone wrong and to improve our practice. However, this does not affect your right to approach the NHS England if you feel you cannot raise your complaint with us directly. Complaints should be sent to:-
PO Box 16738
Telephone: 0300 311 2233 (Monday to Friday 9am to 6pm, excluding England Bank Holidays)
All patients have the right to access to their medical records (subject to certain limitations). We are committed to ensuring your records remain confidential, therefore, no information will be discussed without a patients written authority unless we are legally obliged to do so.
We value and care for our staff. We would ask that they are treated with courtesy and respect. Any individual not complying with this request will be asked to leave the premises and may be removed from the Practice List.
Warrengate Medical Centre is pleased to share the current Patient Access Policy. This document sets out how the Practice ensure that all patients are able to access timely and appropriate clinical care.
Patient Access Policy : (this link will open in a new window - popups must be allowed)
(last updated 30 July 2018)
If you have any queries, comments or would like to ask any questions regarding the content within the policy, please contact the Practice Manager on 01924 371011 or email firstname.lastname@example.org
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles. The main changes are:
For further information please see our patient information leaflet GDPR Patient Leaflet (this link will open in a new window - popups must be allowed)
In line with the new GDPR the Practice has produced privacy notices. These can be accessed below :
Patient Privacy Notice (this link will open in a new window - popups must be allowed)
A children's privacy notice has also been produced, this will be uploaded week commencing 28th May 2018.
Sharing of my information with other NHS organisations
Today, electronic records are kept in all the places where you receive healthcare. These NHS Care Services can usually only share information from your records by letter email, fax or phone. At times, this can slow down your treatment and mean information is hard to access.
Your GP practice uses a computer system called SystmOne that allows the sharing of full electronic records across different NHS Care Services. We are telling you about this as a patient at this practice as you have a choice to make about how your practice shares information about your care from your electronic patient record. This form is not about your Summary Care Record (SCR), it is asking your sharing preferences regarding your full electronic GP record. You can choose to share or not to share your electronic GP record with other NHS Care Services.
More information on this is available on our patient information leaflet (this link will open in a new window - popups must be allowed)
Summary Care Record
Your core Summary Care Record is created when you register at a GP practice (although you should be given the option to opt in/out during your registration). If you do not express a preference, it is currently assumed that your consent is implied.
The Summary Care Record shares only your contact details, medications and allergies with other healthcare professionals involved in your care.
You can also choose to share a Summary Care Record with Additional Information. This shares contact details, medications, allergies, diagnosis list, care plans, end of life care and immunisations with other healthcare professionals. Sensitive data is excluded. A Summary Care Record with Additional Information will only be created for you if you explicitly choose this option. Only the most up to date information is shared for each category (EMISWeb). All current and past information is shared for each category (SystmOne).
Choosing to share a summary care record with additional information is thought to be of great benefit if you are admitted to hospital locally or elsewhere in the UK.
You can opt out of sharing any of your information in a Summary Care Record. If you decide not to share this will not affect your entitlement to care. However, it could result in the delivery of your care being less efficient as other health professionals will not have access to these parts of your medical history.
Further details are available on summary shared care at – https://digital.nhs.uk/services/summary-care-records-scr/additional-information-in-scr#Resources
An easy read format information leaflet on Summary Care Record can be accessed below :
Easy Read SCR Leaflet this link will open in a new window - popups must be allowed)
You can change your mind about your Summary Care Record at any time.
To register or change your Summary Care Record preferences, please complete the form and return it to us. This form is also available from a member of our reception team.
SCR Consent Form this link will open in a new window - popups must be allowed)
The national data opt-out is a new service that allows people to opt out of their confidential patient information being used for research and planning.
You may have heard about this programme in the news or you may have received a letter asking you to make your choice.
The national data opt-out is introduced on 25 May 2018, providing a facility for individuals to opt-out from the use of their data for research or planning purposes. This is provided in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs. The service will initially be in beta, while we ensure the service design is optimal.
To find out more information about the National Data Opt Out programme and to make your choice please follow the link below to the NHS Choices website:
PLEASE NOTE: You will need your NHS Number to be able to make your choice. This can be found on any of your prescriptions, letters from a hospital, or by logging into SystmOnline