This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


                                Changes to NHS Prescription Availability

Want to know why some medications are being refused?  Please click here to find out why some medicines will no longer be available on an NHS prescription. Non prescribable Medication 


How to Make a Complaint

We hope that most problems can be sorted out easily and quickly, preferably at the time that they arise and with the person concerned.  If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

If you wish to make a complaint please address this in writing to the Practice Manager. We will acknowledge your complaint within 2 working days and aim to provide a response within 10 working days.

Please ask at reception if you would like a copy of our complaints leaflet or our complaints form.

What Happens Next

We will acknowledge your complaint within two working days and aim to provide a more detailed response within ten working days of the date you raised it with us.  If this is not possible we will explain to you why it cannot be handled within the appropriate timescale.  We shall then be in a position to offer you an explanation or a meeting with the people involved.

When we look into your complaint we aim to:-

  • Find out what happened and what went wrong;
  • Make it possible for you to discuss the problem with those concerned, if you would like this;
  • Make sure you receive an apology, where this is appropriate;
  • Identify what we can do to make sure the problem does not happen again.

Complaining on Behalf of Someone Else

Please note that we keep strictly to the rules of patient confidentiality.  If you are complaining on behalf of someone else, we have to know that you have their permission.  A written letter of authorisation from that person will be needed, unless they are incapable of providing this.  We can provide you with patient consent forms for completion.  One will be provided with your complaints leaflet.

Complaining to NHS England

We hope that if you have a problem you will use our practice Complaints Procedure. We believe this will give us the best opportunity to put right whatever has gone wrong and to improve our practice.  However, this does not affect your right to approach the NHS England if you feel you cannot raise your complaint with us directly. Complaints should be sent to:-

NHS England

PO Box 16738


B97 9PT


Telephone: 0300 311 2233 (Monday to Friday 9am to 6pm, excluding England Bank Holidays)


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website