PLEASE BE AWARE THAT WHILST THERE ARE NATIONAL AND / OR LOCAL CONCERNS REGARDING THE CORONAVIRUS, WE HAVE SUSPENDED THE ONLINE SERVICE FOR BOOKING APPOINTMENTS ONLINE. THIS IS TO ENSURE ALL PATIENTS ARE GIVEN THE MOST RECENT AND CORRECT INFORMATION AND ADVICE WHEN WANTING TO SEE A CLINICIAN
Surgeries are held Monday to Friday at the following times:
|8:40am - 12:30pm|
|1:00pm - 6.00pm|
We also have late evening appointments available on Mondays between 18.30 and 8.15pm, the last appointment being 8.00pm. These appointments are for patients who find it difficult to attend during normal surgery opening times. These appointments will be pre-booked and anyone attending will be able to access the surgery via the side entrance. We have installed a call system and you will be buzzed in as you arrive.
Please note that there is no facility for ordering and collecting prescriptions during these extended hours.
Young Person's Appointments
The Practice is now providing half an hour of dedicated clinical advice service for young people each week in the light of the Young HealthWatch report. This service provides 3 telephone appointments each week with a Nurse where patients aged 13 – 21 can phone and discuss any issue that might be concerning them. This can include skin problems, immunisations, weight and diet. We can also offer sexual health and contraceptive advice, chlamydia screening and as a Practice we participate in the C-Card service (please see additional information below).
The appointments are provided on a Friday afternoon between 4 – 4.30pm and you should advise the reception staff when booking that you wish to take advantage of this service. Where necessary the Nurse will be able to sign post patients within the Practice to the most appropriate clinician if it is felt they need to come in and be assessed further.
Please note that the service will be reviewed after a 2 month period to assess and understand utilisation levels of these appointments and consider whether the time allocated is the most suitable for patients.
Please ask at reception for details or call 01924 371011, option 1 to make an appointment.
Booking an Appointment
We do not expect any patient to wait longer than two working days for a non-urgent or routine appointment, unless you wish to see a particular Doctor or need a specific time of day. If you need an urgent appointment please make this clear to the Practice Administrator and we will accommodate you that day.
Children under the age of 16 must ideally be accompanied by an adult, the child may be refused to be seen if not. Written consent must be provided by the parent or legal guardian if they are to be accompanied by other family members or friends. Please note that written consent is required for each attendance.
Your responsibility to us is:
- To attend punctually for appointments
- To cancel your appointment if you are unable to attend. Please note that if you fail to attend 3 appointments within a 12 month period, you may be removed from the Practice. If this is the case, you will be notified by letter.
- Not to request an urgent appointment for routine matters
- To ensure you give us your correct telephone number and inform us of any change of address so that we are able to contact you should it be necessary.