Community Pharmacy Consultation Service
From Monday 11th April 2022, when you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist. Please see attached frequently asked questions document.
Frequently Asked Questions - Community Pharmacy Consultation Service
Joanne Brook - Published article
We would like to say a huge congratulations to Joanne who recently had a respiratory article published. Please find the article below.
E-Cigarettes - Friend or Foe?
You may have seen or heard the news about the mass vaccination plans and how this might impact routine appointments. We know this might be a worrying time for you especially if you have appointments booked in general practice or at hospital. At this stage, we are speedily trying to understand what's expected of us and working through the details so we can let you know the very latest as soon as possible. We found out at the same time as you did last night.
Our reception team don't have any details about vaccinations so if you have any queries (please sit tight and we shall post an update here shortly) or you can book your booster at www.nhs.uk. Let's keep the phone lines free for people who need urgent appointments.
Thank you so much everyone.
NO MORE PAPER PRESCRIPTIONS
The NHS is phasing out green prescriptions known as FP10s with the majority of prescriptions now being processed electronically through the Electronic Prescription Service (EPS).
EPS currently allows prescribers to send prescriptions electronically to a pharmacy of the patient's choice - known as their "nominated" pharmacy. Electronic prescriptions currently account for around 70% of all prescriptions issued in England.
We are now upgrading to the next phase of the Electronic Prescription Service (EPS), Stage 4, which will mean that almost all our prescriptions will be processed electronically from Tuesday 3rd March 2020.
Paper prescriptions will continue to be available in special circumstances but in the main they will all be processed electronically. Some medicines, such as adrenalin injections, will still have to be printed.
Patients without an EPS nominated Pharmacy will now be given a token to present at a community pharmacy or Dispensing Appliance Contractor (DAC) to obtain their medication. This token will contain a unique barcode which can be scanned at any community pharmacy or DAC in England to download the prescription from the central EPS system and retrieve the medication details.
The EPS token looks similar to the usual green EP10, but patients will need to take this to a Pharmacy to obtain your medication.
Having a nominated Pharmacy in place will ensure you are able to pick up your prescriptions without needing to collect tokens from the GP Practice each time. If this is something you would like please speak to one of our Reception team who will be able to set this up for you.
For more information around EPS Phase 4 please click on the link below which will take you to the NHS Digital website where much more information is available:
Changes to Incoming Calls into the Practice
Due to an increased number of patients registering with the Practice and the added pressure this brings to our phone system the Practice is currently liaising with our phone system provider to streamline some of our incoming calls. The following changes are therefore expected to be implemented in the near future.
- Prescriptions - (Option 4 on our picking list) - calls for prescription queries will be limited to being received between 10am-12noon and 2pm-4pm.
- Secretary - (Option 5 on our picking list) - calls for our secretaries will be limited to being received between 10am-12noon and 2pm-4pm.
- Test Results - (Option 7 on our picking list) - calls for patients phoning to find out their test results will be limited to being received between 10.30am -4pm.
We have also asked our phone provider to add in a new option for patient's phoning in regarding "Private Work/Insurance Reports", calls relating to this will be limited to being received between 10am-2pm.
We do understand that some patients may have genuine reasons as to why they can't call during these specified times and therefore exceptions will be made where this applies.