Warrengate Medical CentreUpper WarrengateWakefield, WF1 4PRTel: 01924 371011
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We hope that most problems can be sorted out easily and quickly, preferably at the time that they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible.
If you wish to make a complaint please address this in writing to the Practice Manager. We will acknowledge your complaint within 2 working days and aim to provide a response within 10 working days.
Please ask at reception if you would like a copy of our complaints leaflet or our complaints form.
We will acknowledge your complaint within two working days and aim to provide a more detailed response within ten working days of the date you raised it with us. If this is not possible we will explain to you why it cannot be handled within the appropriate timescale. We shall then be in a position to offer you an explanation or a meeting with the people involved.
When we look into your complaint we aim to:-
Please note that we keep strictly to the rules of patient confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission. A written letter of authorisation from that person will be needed, unless they are incapable of providing this. We can provide you with patient consent forms for completion. One will be provided with your complaints leaflet.
We hope that if you have a problem you will use our practice Complaints Procedure. We believe this will give us the best opportunity to put right whatever has gone wrong and to improve our practice. However, this does not affect your right to approach the NHS England if you feel you cannot raise your complaint with us directly. Complaints should be sent to:-
PO Box 16738
Telephone: 0300 311 2233 (Monday to Friday 9am to 6pm, excluding England Bank Holidays)
All patients have the right to access to their medical records (subject to certain limitations). We are committed to ensuring your records remain confidential, therefore, no information will be discussed without a patients written authority unless we are legally obliged to do so.
We value and care for our staff. We would ask that they are treated with courtesy and respect. Any individual not complying with this request will be asked to leave the premises and may be removed from the Practice List.
Warrengate Medical Centre is pleased to share the current Patient Access Policy. This document sets out how the Practice ensure that all patients are able to access timely and appropriate clinical care.
Practice Access Policy : (this link will open in a new window - popups must be allowed)
If you have any queries, comments or would like to ask any questions regarding the content within the policy, please contact the Practice Manager on 01924 371011 or email email@example.com
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